At Delvoura, all our products are crafted and packaged with care. Due to the nature of personal fragrance items and for hygiene reasons, we do not accept returns or exchanges once a product has been opened or used.

🚫 No Return / Exchange Policy

• We do not accept returns, exchanges, or refunds for any reason related to personal preference, fragrance dislike, or buyer's remorse.

• All sales are final once the order is confirmed and dispatched.

✅ Exceptions – When We Accept a Claim

We will only offer a replacement or refund if:

• You receive a damaged, leaking, or wrong product

• The item is missing from the order

• You inform us within 48 hours of delivery with unboxing video proof

📦 How to Raise a Claim

1. Email us at support@delvoura.com within 48 hours of delivery

2. Include:

   • Order ID

   • Unboxing video (mandatory)

   • Photos of the damaged or incorrect item

3. Our team will verify and respond within 24–48 hours

💬 Still Need Help?

Reach out to us at:
📧 support@delvoura.com
📞 +91-84606 64463 (Mon–Sat, 10 AM – 6 PM IST)